Data Privacy Protection
Personal Information Generally Defined
“Personal information” means an individual’s name in combination with the individual’s address; date of birth; e-mail address; gender; driver’s license number; government issued identification number; driver’s abstract; account number; or credit or debit card number.
Use of Personal Information
Collection of Personal Information
Through the car2go website visitors can gather information about car-sharing and car2go membership. Personal information directly requested by and submitted in connection with the membership application process is collected and stored only if you voluntarily submit it to car2go. Other information about you is automatically collected. This automatically collected information includes your IP address, hosting server, browser, operating system, browser language and service provider.
The servers used by car2go are located within Germany and the United States. For Canadian Members: Notwithstanding the location of the servers in Germany and the United States, car2go Canada Ltd. will ensure your personal information is protected in accordance with applicable Canadian privacy laws. Note, however, that such information is subject to the laws of Germany and the United States.
Sharing of Personal Information with Third Parties
car2go may share personal information with third parties acting on its behalf or at its direction for purposes relating to car2go operation, maintenance, administration, improvement and Member oversight.
Without limiting the foregoing, we may disclose your personal information to:
Security and Notice of Breach
Access to Personal Information
Upon request, you may access any of your personal information collected by car2go, that car2go maintains at the time of your request. car2go will provide reasonable and practical access to your personal information. We will normally provide access without charge unless you either request access to a large volume of personal information or we have to access archived records to obtain the personal information. In these circumstances, we may impose a reasonable fee. We will, however advise you of that fee in advance. You may challenge the reasonableness of the cost. Details of how to contact us are set out below. There may be instances where we may not be able to provide you access to your personal information, for certain reasons. Among these are; it has been destroyed or deleted after expiry of applicable retention periods, it contains personal information of other persons or it contains commercially sensitive or proprietary information owned by us. If we are unable to provide you access, we will explain why and document that for our records.
Accuracy/Correction of Personal Information
When reasonable and commercially practicable, car2go upon notice, will correct any inaccuracies in your personal information. Personal information may also be accessed and edited personally at .
Questions and complaints regarding car2go handling of personal information should be directed to or car2go c/o William Knapp, 800 W 5th St # 100B Austin, TX 78703-5434, United States.
Use of Website Tracking:
Use of Internet Protocol (IP) Addresses: An IP address is a unique number that is automatically assigned to your computer whenever you are surfing the Internet so that your computer can be identified by the main computers, known as Web servers that serve Web pages. This allows us to identify and gather general information about your use of the site, such as the Web pages viewed on car2go to provide you service.